Mina, Saudi Arabia – The Ministry of Health has issued a warning to pilgrims participating in this year’s Hajj season (1444 AH) about the potential risks of heat stress, as temperatures rise and pose a threat to the health of pilgrims.
The ministry stressed the importance of taking precautionary measures such as using umbrellas, staying hydrated by drinking plenty of fluids, avoiding excessive physical exertion, and adhering to health guidelines in order to protect themselves from heatstroke or heat stress.
Furthermore, the ministry announced the establishment of a dedicated Health Call Center (937) to cater to the needs of pilgrims. The center not only addresses health-related inquiries and provides consultations but also handles communication and complaints from pilgrims.
Among its unique services, the call center assists in locating missing individuals who have been admitted to healthcare facilities in the holy sites and offers support to pilgrims in need of medical services. The center ensures the swift processing of communications and complaints from health facilities at the holy sites through its urgent communications service. Moreover, accredited doctors from the ministry are available to provide free medical consultations.
Operating 24/7, the call center is staffed with proficient personnel who are well-versed in several languages, including English, Urdu, French, Indonesian, Turkish, and Persian. It offers services through various communication channels such as phone calls, Twitter, email, and WhatsApp. The primary objective of the center is to deliver efficient services to callers, promptly addressing their questions and inquiries both within and outside the Kingdom. Its mechanism is designed to accommodate a large volume of callers while prioritizing their essential health needs.